Returns Policy

We guarantee our insects arrive alive and will replace anything that does not arrive in awesome condition. We would really like to see what condition the criters turn up in if they are less than desirable so would like a photo forwared to us. But, rest assured we will do our very best to get our yummy beasties to you and your pets asap in perfect condition.

Any faulty products can be returned within 7 days and replacements will be sent back to you.

Returns Enquires should be directed to: info@biosupplies.net.au


Shipping

We offer shipping Australia wide. We are based in Sydney and offer excellent freight rates on orders from Newcastle to Woollongong, because thats how big Sydney is! You can order as much as you like and it will only cost you $10.00 for freight to your door. All other areas are a one off fee for as much as you would like to order. Approximate rates for interstate and regional areas is $25.00.

Shipping prices may be subject to change and are dependent on your order quantity and delivery address. We use a number of differnt couriers dependig on where in this beautiful country you are. We can advise couriers to leave at door if you are out and about during the working week.